Don’t Be a Nore. Poor Communication Can Lead to Lost Opportunities and Legal Problems
What is a nore? To my knowledge the term only refers to a bank of sand in the Thames estuary in England. Historically it has proven to be a nasty little obstacle for ship navigation. However, I have given the term a new meaning. I use it as shorthand for those who ignore and fail to respond to communications. A nore does not return phone calls. A nore does not respond to letters. A nore does not respond to e mails. Nobody likes a nore. However, these days they seem to be growing in numbers by an alarming rate.
No single industry or profession has a monopoly on nores. The legal profession has a bad reputation in this regard. Many lawyers not only have a bad reputation when it comes to returning the calls of clients but they do not promptly return phone calls of lawyers representing adverse parties either. However, there is much competition as to which industry or profession holds the title as having the most nores. In the business world this trend if baffling. When a qualified potential customer with good money in their pocket calls wanting to buy a product or service it is inexplicable why their call is not promptly returned. Most potential customers will simply walk away and try to find another company to purchase the desired product from.
In the legal world, nores are often the cause of conflict and litigation. After hearing of a legal disagreement in a contractual matter one of the first things most lawyers will ask is what has been done to try to resolve the matter. More often than not this is answered by the same old refrain of “‘they will not call me back so I decided to hire a lawyer”. Yet is the nore who is indignant when they receive a legal nasty gram in the mail. Oftentimes protesting that the other side went and lawyered up without giving them a chance to work things out.
Other nores ignore legal communications sent on behalf of those they have contracted with. In such instances a lawsuit has to be filed. Only then will some of them pipe up that a lawsuit was totally unnecessary and that they should have been given a chance to work things out. However, by that stage in the game most parties filing a lawsuit will require to be reimbursed for their court cost, interest and attorneys fees. All because a nore working for the defendant company refused to take or return a phone call.
Being a nore is rude and inconsiderate when dealing with one’s customers and business associates. It also quickly can sour a relationship and lead to litigation. Like it’s namesake in the River Thames, this type of nore can figuratively sink ones book of business and put a dent in the wallet of their bottom line . Don’t be a nore!
And when you need help with legal matters, rest assured that you’ll get a response when you call the one you can trust. Contact Chris today … click here.